Skip to content

Terms and Conditions

The assopepper.com website deals with the sale of Assopepper products, a company with its headquarters in Via Paolo Veronese 26, 90145 Palermo. Italy. (Partita IVA) VAT number: IT 06009170827.  Registration number: 291257 in the Palermo Register of Companies.

Any reports, complaints and questions on the purchase and delivery of products, right of withdrawal, etc. – must be communicated via the Customer Service Number +39 324 8877863 or via e-mail to the address: info@assopepper.com.

With the execution of the order, the Consumer accepts the following general conditions.

Shipping and delivery methods

Assopepper uses the courier GLS, SDA Poste Italiane and UPS. Shipping costs vary according to the nature of the products and are automatically updated in the cart according to products it contains and the final destination.

The buyer can choose between standard (24/48h) or express (24h) shipping.

The shipping times indicated do not include those for managing the order, which can vary from 1 to 5 days or more, depending on external factors beyond our control (for example adverse weather conditions).

Express shipping (24h) therefore does not serve to guarantee immediate delivery from the moment of the order, but to preserve the freshness of the product.

In Italy, delivery is free for orders over €49.00.

The Consumer is not responsible for any damage or loss during transport.

Within 7 working days of receipt of the goods or in case of loss of the package, Assopepper undertakes to resend a new product.

Characteristics of the products

The images and descriptions on the website reproduce the characteristics of the products as closely as possible. The colours of the products, however, may differ from the real ones due to the settings of the computers used by the users.

The Seller reserves the right to modify these general conditions of sale at any time in compliance with the law.

Prices

The products are offered under the conditions indicated on the website at the time of order until stocks are unavailable. The prices of the products indicated on the website are VAT inclusive, they do not include shipping costs, which are calculated before the purchase confirmation. They do not include any taxes or duties required by each individual State for the delivery of the goods.

How to buy on assopepper.com

It is possible to purchase from the website assopepper.com  only after registering on the website. In addition, the purchase is only allowed to users who have reached the legal age of maturity.

Terms of payment

The buyer can choose a payment method between PayPal, bank transfer or by cash on delivery (payment on delivery), the latter with an additional cost of €3.00. Once the order is concluded, the buyer will receive all the information necessary to complete the payment procedure.

Returns and right of withdrawal

The buyer can withdraw from the contract within 14 days, through an explicit declaration to the e-mail address:  info@assopepper.com.  In this case, the buyer will receive a refund of all costs incurred, including shipping costs.

In the event that the buyer has already received the item, he is required to return the goods received at his own expense, taking care that these goods are intact and still sealed.  The refund can be suspended until Assopepper receives back the goods that are returned to it.

The goods must be returned to the address:

Assopepper by Massimo Utro
Via Paolo Veronese 26
90145  Palermo, Italy

Refunds will be made using the same payment method used by the buyer.

Chilli plants are ready!

Shipping will start from April 11th based on weather conditions.

Availability may vary every week based on plant growth.